Incident Post-Mortem: GER-1 Intermittent Connectivity

Date: 29 January 2026

Duration: ~18 minutes (00:24 - 00:42 CET)

Affected: GER-1 node

Severity: Minor - intermittent packet loss, no complete outage

What happened

Between 00:24 and 00:42 CET on 29 January 2026, our GER-1 node experienced intermittent connectivity issues. Servers on this node remained online, but some players may have experienced brief connection drops or increased latency during this windo...

From the 14th Jan 2026 until 18th Jan 2026.

Our SSL certificate expired for our SQL management panel - due to team unavailability this has not been rectified until today.

Databases could still be accessed securely and were still operational, there was no downtime involved with this.

Moving forward we will be exploring automated solutions to automatically renew our SSL certificates to avoid this from happening again.